Cosplay Lenses Mystery Box (2 lenses/pack)
- Description
- *How to order (MUST READ)
- Processing & Shipping
- Return, Cancellation & Exchange
Ready for a surprise? đâš
Our Mystery Lens Box is the perfect way to discover a new look at an amazing value!
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Each box includes:
1 pair (2 lenses)
Random design selected from our collection
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â Please note:
Power selection is required, but both lenses will come in the SAME power
No mixing of different powers is allowed
Color/design cannot be chosen â itâs a complete surprise! đČ
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đĄ Why youâll love it:
Get a pair of lenses at a special price
Try something new and fun
Perfect for those who love surprises!
- Processing -
Generally we take 3-4 business days to process the order except below products
| Products | Processing Days |
Toric (for astigmatism), hyperopia & high prescription contact lenses (-10.00 & above) | 4 - 8 weeks |
Brand Acuvue, Airsoft, Air Optix, Alcon, Bausch & Lomb, Biofinity, Biomedics, Clariti, Dailies, Freshkon, Freshlook, Kazzue, Miacare, Coscon, SEED *If the contact lenses fall in above category, the above processing days shall apply. | 5~10 business days |
| Hair Wigs | 5~7 business days |
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- Shipping -
We have 2 warehouses which they are in Malaysia & China, so products may be shipped separately. Not to worry, tracking number will be provided for each package sent.
Shipping may be combined sometimes and you may not see the delivery time frame during checkout. In such case, we will ship with Standard/Economy Shipping and the below shipping time shall apply.
| Country / Region | Estimated Shipping Days |
| United States | 15 ~ 25 business days |
| Canada | 20 ~ 30 business days |
| South America | 30 ~ 40 business days |
| Europe | 15 ~ 30 business days |
| Australia & New Zealand | 15 ~ 20 business days |
| Middle East | 15 ~ 20 business days |
| South East Asia | 10 ~ 15 business days |
| Rest of Asia | 15 ~ 20 business days |
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Notes:
1. The delivery time frame is based on the best ESTIMATION. All transit times are subject to Customs Clearance, transport conditions, weather conditions, the volume of mail traffic and etc.
2. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the Recipient.
3. Estimated delivery time frame EXCLUDE processing time (found in product description).
4. Please provide a contact number, postal code and buzz code (if any) in the shipping address. DO NOT enter P.O Box address. Delivery is usually done from Monday to Friday, working hours only.
5. Please contact us if the package did not reach within the mentioned delivery time frame, else we will not be able to perform an investigation with the shipper. We will not entertain any claim after such a period.
6. It’s the buyer's responsibility to track the package, please track regularly.
- Cancellation* -
1. Request can be made before item is fulfilled.
*Toric contact lenses are not available for cancellation as they are custom made items.
- Return* -
1. For order after shipped, contacts can be returned at buyer's cost and 10% restocking fee will be charged. Returned item must be in original/ unused/ unopened/ sealed condition.
2. Request to return or exchange shall be emailed to us within 14 calendar days from the day the package was delivered.
3. We advise you to email us to find out more about the product if you are unsure or do intensive research before ordering.
*Wigs are not available for return due to hygiene.
- Exchange -
Exchange is applicable when you received defective or wrong items, please send us the photo of the received items and we will send you replacement with the original shipping method. Replacement with other same value item or refund only can be done if the same item is out of stock.